If you encounter the following errors, there are often simple solutions to solve them and continue your onboarding. Please note that onboarding must be completed on a desktop computer; you will not be able to see the full form on a mobile device.
- My Onboarding Form Won't Submit
- Email Address Does Not Match Records
- Registration Error: Email Already Exists
- Cannot Register With Email Address Provided
- Too Many Requests Error
- VPN Error
- A Problem Has Been Found During the Onboarding Process
- BadRequest Error
- Document Upload Error
- Existing User Error
- Invalid Number Error
- Invalid Postal Code Error
- Invalid Request Error
- Local Script Error
- NoSuchKey Error
- Property '0' of Null Error
- No Financial Information Screen Available
- The Junction Onboarding Page is Blank
- After Answering The Questions, I Can't Login
- Unsure Where to Go After Onboarding
- Can't Access Other Okta Apps
- Changing My Registration Email Address
My Onboarding Form Won't Submit
Please make sure every field is filled out by selecting from the pull-down menu, and double-check that there are no extra spaces at the start or end of any of the fields that have text in them.
After each field, make sure you hit enter on the keyboard so that the field saves. You should see a green "star" next to every single field after it saves.
Then, make sure you have no content blockers enabled, and you are accepting cookies in your browser.
If the form is still not saving, you may need to try a different browser. We recommend Chrome.
Email Address Does Not Match Records
If you see the message, "The email address you entered in question one does not match our records. Please make sure you've entered the email address where you received the registration link and then try again." First, check that the email address in question one is correct, click "OK," and make sure you see a green asterisk next to the field. Some job platforms, like Indeed, anonymize your email address. You can find the one you need to use by following these steps.
Registration Error: Email Already Exists
This error sometimes appears after your registration has gone through. You can request a password reset here, and after you reset your password, you will log into Junction to finish registration.
Cannot Register With Email Address Provided
You need to make sure you're registering with the email address that you were sent the onboarding link. If your email address has a lot of extra numbers in it, it may be rejected. If you applied from Indeed, please make sure to sync your accounts during registration.
Too Many Requests Error
If you see a Too Many Requests error, please wait 15 minutes before re-submitting your form. Make sure you only click the "register" button once, and wait for it to submit. If you then get a "this email address has already been registered" error, that means your form was already submitted, and you can log in after resetting your password. If you need assistance resetting your password, please let us know.
VPN Error
If you see this error: "Thanks for applying to work with Welocalize. It seems some of the data entered is not correct. If you are connecting through a VPN connection, please disconnect from VPN, review the data and try again."
Please make sure you're disconnected from VPN, proxies, or you are not connecting from a public place (a library, a University, an Internet cafè) or your workplace. If you are connecting through a Mac device, please make sure iCloud Private Relay is disconnected.
If you are still getting this error, please let us know by opening a ticket here.
A Problem Has Been Found During the Onboarding Process
If you see an error during onboarding that says, "Oops! A problem has been found during the onboarding process." please open up a ticket with us and include the email address you are trying to register with.
BadRequest Error
Please make sure you first clear your browser cache. Log out of Junction, log back in, and make sure you've checked that you have accepted our terms of service.
Document Upload Error
This error means the file type you tried to upload was not accepted by our system. Please try again and upload your document as a PDF or JPG.
Please, take into consideration that the document's extension must be in lowercase.
Example: .pdf (Accepted) / .PDF (Not accepted)
Existing User Error
This error often means your Okta account was already created; you can reset your password to gain access to the onboarding form. You may also see this error if you used to work on a different project with us, and we will need to make a few adjustments to your account so you can start the new application process.
Please open up a ticket with us if you've worked with us previously.
Invalid Number Error
This error appears when a phone number for your country is not properly selected.
Please make sure every field is filled out by selecting from the pull-down menu, and double-check that there are no extra spaces at the start or end of any of the fields that have text in them.
After each field, make sure you hit enter on the keyboard so that the field saves. You should see a green "star" next to every single field after it saves.
Invalid Postal Code Error
This error appears when a postal code you entered is not a valid postal code for the country you selected.
Please make sure every field is filled out by selecting from the pull-down menu, and double-check that there are no extra spaces at the start or end of any of the fields that have text in them.
After each field, make sure you hit enter on the keyboard so that the field saves. You should see a green "star" next to every single field after it saves.
Invalid Request Error
This error appears when there's a character in one of the fields that is not valid. Please double-check you don't have extra punctuation, spaces, or accented characters that may be causing this error.
Local Script Error
This error appears when all the fields with the label “Local” in the address section are not filled out. Please double-check those fields. If this does not work, please remove all of the fields labeled as “Local” and leave them blank.
NoSuchKey Error
Double-check all the dropdown fields and make sure you've selected from the menu instead of having typed something in.
Please make sure every field is filled out by selecting from the pull-down menu, and double-check that there are no extra spaces at the start or end of any of the fields that have text in them.
After each field, make sure you hit enter on the keyboard so that the field saves. You should see a green "star" next to every single field after it saves.
Property '0' of Null Error
Double-check that the "Region" field is properly filled out.
After each field, make sure you hit enter on the keyboard so that the field saves. You should see a green "star" next to every single field after it saves.
No Financial Information Screen Available
Please make sure you first clear your browser cache.
If you still do not see the financial information screen after logging in, please let us know.
The Junction Onboarding Page is Blank
Make sure you have turned off all content or ad blockers and that your browser has JavaScript enabled. Clear your browser cache and log back in.
After Answering The Questions, I Can't Login
Unfortunately, this usually means your application has not been accepted. Please check your email, including your Junk/Spam folder, for confirmation.
Unsure Where to Go After Registering
After you've registered, you'll access Junction. None of the other apps in Okta will be available to you yet.
Can't Access Other Okta Apps
This is normal at the start of registration. You will only have access to Junction in Okta. Workday will be available at the very end of onboarding. Welearn will be available after you've passed the initial assessments.
Changing My Registration Email Address
You can change your registered email address only after onboarding has been completed. Once registered, to keep your accounts in-sync, you need to keep the same email address through the process.
If you have tried all the above fixes and still cannot submit your onboarding form, please reach out to us.