WeLearn is our training portal. We also have articles on accessing and navigating the platform.
For additional help, please reach out to us.
WeLearn F.A.Q
- I'm getting an SSO Error, what do I do?
- The WeLearn or Simulation tool is frozen, I cannot proceed forward.
- I do not have anything assigned in the portal.
- I cannot see anything in the catalog section.
- I am working with Welocalize with two email addresses, why can't I access WeLearn with my @welocalize.com email address?
- Is there a way to restart the questions once I have completed all the tasks in the simulation?
I'm getting an SSO Error; what do I do?
Please open a ticket and include a screenshot of the error message and make sure to include your ID.
The WeLearn or Simulation tool is frozen, I cannot proceed forward.
Make sure you are viewing the platform on a computer, and not your phone. Mobile devices may freeze up while trying to view the content. Make sure you do not have any firewall or content blockers installed that could be causing access issues.
- You need to use your laptop to view the simulation and rate the tasks.
- The problem that you are experiencing might be due to a firewall issue which could influence how pages load.
- Try to clear your browser cookies and history and refresh your browser.
- Make sure your browser is set to allow pop-ups and allow JavaScript.
- Make sure you do not have a content blocker enabled.
- Try the above fixes and then relaunch the learning program.
- Make sure your device meets the compatibility requirements.
- For further support, please send us a screenshot.
I do not have anything assigned in the portal.
No content might mean that you do not currently have any learning experience courses assigned to you. If you have received information inviting you to complete a course and cannot find it WeLearn, please first check the My Courses and the Catalog sections. Next, please ask your point of contact if you need to follow any learning material.
I cannot see anything in the catalog section.
The catalog section contains courses that may be relevant to the project you are a part of, therefore, if the catalog section is empty, it might mean you do not need to take any additional courses. If you have been told to access something in the catalog (or My Courses) section and you do not see it, please reach out to us and let us know.
I am working with Welocalize with two email addresses; why can't I access WeLearn with my @welocalize.com email address?
Access to WeLearn is through your learner email, usually the one you registered with us when you began working with Welocalize. The courses are available via this OKTA ID and must be accessed using this email address. For project production, you may be using @welocalize.com email address, but you will need to log in to identity.welocalize.com with your learner e-mail.
Is there a way to re-access course materials?
You can re-access your completed course in WeLearn. After logging into WeLearn, click "My Courses," then change the "Training Status" Drop-down menu from "Active" to "Completed."
Use the drop-down menu to the right of your completed course title to choose "Open Curriculum."
You will then see all of your completed modules. You can choose which one you would like to access again by clicking "Launch."
You can then click the "Restart" button at the bottom of the page to restart the module:
