If you are having trouble gaining access to Junction, there may be some easy fixes.
If you do not have an account with us yet and are being onboarded, please visit the onboarding articles for a walk-through and troubleshooting tips. If you are seeing errors while trying to access Junction during onboarding, please visit this page of common errors and their fixes.
Note: If you are still having access issues and do not see an answer here, please reach out to us.
Forgotten Password
If you have forgotten your password, you can request a reset. If you are still having trouble, let us know.
Error Authenticating
If you are seeing an "Error Authenticating" message, please make sure you first clear your browser cache, log out, and then back into Junction. If this does not work, please let us know, and make sure you include the email address you are registered with.
Okta Org2Org Error
An Org2Org error sometimes shows up when going directly from Junction to Workday. As a workaround, please go to your Okta homepage directly and click the tile for Workday to gain access. Or, if you have the Vendor Administrator role, the tab Invoicing will appear at the top of your Work Portal. Click here and then the Workday tile.
Clearing Browser Cache
The steps to clear your browser cache depend on the browser you are using. We've compiled links to tutorials for the most popular browsers.